Emotions and decision making

Specific emotions influence our decision making. This is an effect of positive and negative moods. Good or bad mood results in more biased judgements.

Self-interest bias

Perceptions and expectations are biased in self-serving manner. When presented with identical information, we perceive situation in different ways.

Internal conflict

How should we deal with internal conflict? Economists advice to create means of controlling the destructive impulses of the short-term decision making.

Hyperbolic discounting

Economic concept of discounting states that any choice that involves a trade off between current and future benefits should discount the future.

Multiple selves

Decision making is a cognitive process. Humans make errors because of motivational and emotional influences. Learn more about multiple selves here.

How to do digital marketing strategy?

It is important for organisations to understand how and where the digital marketing strategy fits into the organisation’s overall objectives. More here.

What are the digital marketing strategies?

Main types of digital marketing strategy initiatives: customer acquisition, customer conversion and experience development, customer retention and growth.

Why you need a digital marketing strategy?

A digital marketing strategy is needed to provide consistent direction for an organisation's online marketing activities. Learn more here.

Digital marketing B2B strategy

B2B organisations are developing a better understanding of strategic thinking and how it can lead to development of successful online trading. Learn more.

Role of internet in B2B marketing

The internet became an important channel for promoting relationship with customers and provided other opportunities to transform businesses. Learn more.

What is a B2B marketplace?

B2B independent e-marketplace is an online platform operated by a third party which is open to buyers or sellers in a particular industry.

Types of e-procurement models

Main types of e-procurement models: e-sourcing, e-tendering, e-informing, e-reverse auctions, e-MRO and web-based ERP. Learn more here.

Strategic, functional and operational planning

Planning occurs at three levels: strategic, functional and operational. Strategic planning Strategic planning is the managerial decision process that matches the firm’s resources (such as financial assets and workforce) and capabilities (the things it is able to do well because of expertise and experience) to its market opportunities for long-term growth. In strategic plan, top…

Introduction to marketing planning process

Planning is everything. Planners role is to define product’s distinctive identify and purpose. Careful planning enables a firm to speak in a clear voice in the marketplace so that customers understand what the firm is and what it has to offer that competitors don’t – especially as it decides how to create value for customers,…

B2B customer retention strategies

Three areas of B2B relationship marketing activities are: post-sales customer relationship management, market research and knowledge sharing.

Customer acquisition B2B

Key differences in applying tools such as search engine marketing, online PR and affiliate marketing for B2B customer acquisition are listed here.

Industrial, reseller and government markets

Traditionally there are three types of organisational markets in which business trade with businesses: industrial, reseller and government. Learn more.

B2B digital marketing

Digital marketing can support business-to-business organisations. Some examples of B2B site: brand-building site, portal or media site. Learn more here.

Exit strategies for private equity firms

Learn what are different exit strategies for private equity firms. One can name a family business successor, sell it outsiders, and lead firm to IPO.

Entrepreneur vs professional manager

What is the difference between entrepreneur and professional manager? What are transition steps to professional management. Learn more here.

Sources of finance

There are different sources of finance: savings, friends and family, crowdfunding, business angels, venture capitalists, corporations and other.

How can you minimize the risks associated with investing

There are different ways of minimizing risks associated with investing: self-financing, contract provision, specialisation syndication.

Types of financial statements

Three financial statements are described in this article: balance sheet, income statement, statement of cash flow. Learn more here.

How to write a business plan?

Business plan allows the founder to crystallise business ideas, thinking through the problems that they will face before having to cope with it.

Questions for entrepreneurs

What questions to ask an entrepreneur? Clarify current goals, evaluate strategies for attaining those goals and assess capacity to execute the strategy.

Different ways of identifying business opportunities

How to find opportunities for business? Follow effectuation process, bring the idea to market with close to zero resources, listen to customers.

Search innovation and the quest for relevance

Search engines are always innovating in their quest to deliver that optimum search experience to each and every user who types in a query.

Universal search – more opportunities to rank

Universal search is a term coined by Google to describe a fundamental change in the way it presents its web search results.

Bringing in the pros

If you want to fast-track traffic to your site, then bringing in a professional search marketing consultancy can pay real dividends.

Black hat, the darker side of search

Less ethical practitioners attempt to exploit every loophole they can find in order to 'game' the engines, increase their rankings and drive traffic.

Mobile search

Mobile search is most definitely here and it is consuming more and more marketing dollars every month.

Integrating SEO and paid search

SEO is effective is in its long-term viability as a low-cost acquisition model. PPC offers instant gratification.

Ongoing search optimisation

Optimisation is a dynamic and iterative process. And if you want sustained results it needs to be ongoing.

Mystery shoppers

Internet channel does not exist in isolation. Mystery shoppers test these areas: site usability, ecommerce fulfilment, email and phone response.

Focus groups

Online focus groups can be used to reach segments that are difficult to access, such as doctors, lawyers and professional people.


Questionnaires' costs are generally low, they can be less intrusive and they have the ability to target specific population.

Marketing research using the Internet

Internet-based marketing research can help determine the influence of a website and related communications on products and services.

Selecting a web analytics tool

There has been consolidation of web analytics tools, such that there is now basic choice of a free service such as Google Analytics.

Clickstream analysis and visitor segmentation

Clickstream analysis refers to detailed analysis of visitor behaviour in order to identify improvements to the site.

AB and multivariate testing

The only method to be certain of the best-performing alternatives is through running experiments to evaluate the best to use.

Design for analysis

Measurement is often highlighted as an issue once the first version of the site has been ‘up and running’ for a few months.

Collecting site-visitor activity data

Site-visitor activity data captured in web analytics systems records the number of visitors on site and the paths they take through the site.

Introduction to tools and techniques for web analytics

Organizations need to select the most appropriate tools for reporting metrics which meet requirements such as reporting of marketing performance.

Defining the performance metrics framework

Organisations define a measurement framework which defines grouping of specific metrics used to access digital marketing performance.

Creating a performance management system

Performance measurement is the process of qualifying the efficiency and effectiveness of past actions though acquisition and analysis of appropriate data.

Performance management for digital channels

The processes and systems intended to monitor and improve the performance of an organization are based on the study of performance measurement systems.

Introduction to web analytics

Companies that have a successful approach to marketing attach great importance and devote resources to monitoring their success online.

Affiliate marketing best practices

We will review how affiliate networks can be used to improve the results from affiliate marketing and the main controls on affiliate marketing.

Affiliate marketing advantages and disadvantages

The main benefits of affiliate marketing are: SERPs visibility, responsiveness to marketplace changes, generate awareness.

What is affiliate marketing?

Affiliate marketing is a ‘pay-per-performance’ method. It’s a commision-based arrangement where the merchant pays when they make the sale or get a lead.

What is online partnership?

Different forms of partnerships include link building, affiliate marketing, aggregators such as price comparison sites and co-branding. Learn more.


Atomisation describes how the content on a website can be broken down into smaller ‘content objects’ which are then shareable.


Widgets are different forms of tools made available on website. They are placed in the left or right sidebar, or in the body of an article.

Social networks

From an online PR perspective, social networking sites can be valuable in many ways. For instance they can assists in product recommendations.


Mashups are widgets that combine the content of one website with another to create something valuable to web users.

Really Simple Syndication (RSS) feeds

RSS is arguably important integration of content shared from a blog through to social networks like Google, Facebook and Linked In.

Photo, video and slide sharing sites

Photo sharing sites such as Flickr or Picasa rely on tagging to enable users to find related shots they are interested.

Social bookmarking

With social bookmarking systems, users save links to web pages that they want to remember and / or share on bookmark hosting sites.

Tagging and folksonomies

Users can add their own metadata to content they produce, consume and share. The aggregation of tags create an organic taxonomy.

Blogs and blogging

Blogs give an easy method of regularly publishing web pages as online journals, diaries or news or events listings. Learn more here.

Link building

Link building is an element of online PR since it is about getting your brand visible on third party sites and creating backlinks related to your site.

Communicating with online media owners

Forming relationships with publishers or media online gives a way to expand the reach of a brand. Influencers include journalists, bloggers or celebrities.

Online PR disadvantages

E-PR is not a controlled discipline like online advertising techniques where the returns generated will be know for a given expenditure.

Online PR advantages

Learn about the advantages of the public relations techniques which seek to build a buzz around a campaign and gain links on third-party sites.

Differences between online PR and traditional PR

Do you know the four key differences between online PR and traditional PR identified by Ranchold et al. (2002)?

What is online public relations?

Public relations is about reputation - the result of what you do, what you say and what others say about you.

Pay-per-click advertising tips

Find out the 10 top tips form paid marketing success. First, define your goals and objectives before you start any paid search campaigns.

PPC best practice guide

Search engines have made setting up PPC campaigns really easy. There are plenty of tools to help you establish, monitor, optimise your campaign.

How to optimize PPC?

As well as considering the cost-per-click (CPC), you need to think about the conversion rate when the visitor arrives at your site.

Advantages and disadvantages of PPC

What are PPC advantages? First, advertiser is not paying for the ad to be displayed. Also, PPC advertising is highly targeted.

How PPC advertising works?

The search engines take relative click-through rates of the ads dependent on their position into account when ranking the sponsored links.

What is pay-per-click PPC advertising?

What is PPC? A relevant text ad with a link to a company page is displayed when the user of a search engine type in a specific phrase.

Internal link structures

The most important principle is to include keyphrases used for searchers within the anchor text of a hyperlink to point to relevant content.

External linking

Get tips to boost external links. Identify and create popular content and services, identify potential partner sites and contact them.

On-page optimisation

What does on-page optimisation include? Occurrences of search terms in body copy, alternative image text and document meta-data.

Keyphrase analysis

The key success of search engine marketing is achieving keyphrase (keyword phrase) relevance since this is what the search engines strive for.

Index inclusion

What are potential reasons for not gaining complete index inclusion? How can companies check the index inclusion?

Search engine submission

How to submit your site for search engines? Most existing companies will be automatically included in search, but it's not the same for new companies.

SEO disadvantages

What are SEO disadvantages? It is unpredictable, complex and dynamic, and takes a long time for results to be implemented.

SEO advantages

Why SEO is good for you? It is a significant traffic driver, highly targeted, potentially low-cost visitors and dynamic.

Search ranking factors

Factors include matching between web page copy and the key phrases searched, and links into the page (inbound or backlinks).

What processes involve SEO listing?

Technology harnessed to create the natural listings involves a few processes. For example: crawling and indexing.

Link building tips

Generate truly valuable content that other sites will want to link to, let people know your site is the best out there and create your own blog.

Why are links so important?

Each link to a page is a vote of confidence. The more links that point to an individual page, the higher the collective vote of confidence.

How do you optimize my website for search engines?

Your site has to crawlable, your content has to be good (page titles, keyword use etc) and you need quality, relevant inbound links.

What is a search engine, and how does it work?

Search engines are constantly looking to optimise the relevance and quality of the results they serve back to the user on every single query.

Why search marketing is important?

Search engines offer an opportunity to get products or services in front of online prospects at the exact moment they’re looking for them.

Local SEO

While all of the factors that apply to regular SEO also impact local SEO, local comes with a few unique elements.